Special Order Items - Please NoteSPD have to be supplied by smart through smart dealerships.We do carry more stock than an official dealer, but this stock can never meet every requirement. Everything we show on the website is available given that we can obtain it within 2-5 days, or longer within reason.Some part numbers may be special order at any time, and so will result in some delay, sometimes this can be an extended time as smart themselves do not carry very much stock of anything and items are always subject to being manufactured on demand.We cannot advise of delivery delays until they have been notified to us, sometimes there is an obvious delay, at other times no delay is revealed until some elapsed time, when we chase it through a dealer and find there has been or is a shortage.Items ordered specially have to be paid in advance. This is not just for you, our customers. When we order from any smart dealer the same rule is applied to us.The dealer does not accept cancellation once parts have been ordered by them since it is not possible for them to cancel. Smart dealers cannot even phone the central parts facility, every contact must be via email, often with slow service in reply.Smart dealers will not take specially ordered items back into their stock because it was not their intention to hold them in the first place; it follows that they will not give refunds.This is a rule of any motor trade source, you will see notices displayed in the parts dept of any car dealer, of any make.We are at the end of the supply chain, and we must follow this same procedure.Other suppliers and manufacturers may have a delay to supply us of up to 30 days in extenuating circumstances.For those who ask "why have I paid for this and did not receive it yet", please read the above.
