Smart Parts Direct Limited
 
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Buy Online! - The best way to buy!

Smart Parts Direct source genuine smart parts directly from european smart centres or manufacturers, or on occasion from stock sold at liquidation sales from closed-down european smart dealers.
Our goods can normally be assumed to be new. Sometimes our description will state that they are "as new", which means they may be parts removed from (and replaced on) a new car ( typically at a smart centre - this happens surprisingly frequently). Complete wheels may have been exchanged on a brand new car, the tyres being stated now as "delivery mileage". Seats can also come into this category. We do not deal with used panels. Radios and CD Changers have been replaced when brand new, with upmarket Sat Nav equipment, or genuinely secondhand from cars traded in.
Engine replacements under warranty are done using a complete new engine diverted from the car factory. The customer does not receive all the "accessories" which arrive already on the new engine, so many items such as the plastic inlet manifold, starter motor, water pump, alternator are literally stripped from the new engine, and the customer's original parts go back onto his new engine. The other parts so removed are absolutely new, they have never been run, water has never been filled in the engine block. We offer a large number of spare parts sourced from this process. We will sell them as a new item, at a well reduced price, compared to a new part in a box from a smart centre.
Brake parts from EBC are always new from the manufacturer. headlinings for the Roadster come from the factory producing them. Most interior and all exterior after-market parts are sourced from european smart centres or manufacturers.

About Us Smart Parts Direct Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us directly from your browser, or though our website "Reaching US" Auto Email link.

Our Contact details:
Smart Parts Direct Limited
18 Rignall
Washington
Tyne & Wear

NE38 8TG
United Kingdom
Phone: due to high volumes, we - we cannot guarantee that any phone number for Smart Parts Direct Limited is manned at any particular time.
Email: info@Smart-Parts-Direct.com

NOTE : We are an internet-based mail order company and our business is conducted over this media.
Due to volume of incoming calls, we do not publish a telephone number, and change it periodically as required.
We do not have a brick and morter store premises you can visit; - our stock is held at a number of different locations.
We can, by special arrangement only, personally serve local customers.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need, to be able to complete the order.

We have changed our Payment Provider - our main and recommended secure payment method is PROTX. which is through LloydsTSB/CardNet.
Payments can be made by any of -
Visa Credit - Mastercard Credit - Visa Delta Debit - Switch/Maestro - AMEX (American Express).

We also accept payment by Paypal - just select Paypal from the dropdown box.
However we have to pass on a 4.6% surcharge which is levied by Paypal Otherwise we receive only 96.4% of the due total.
We apologize for any inconvenience so caused, Paypal is certainly not as free as they claim!
Please email us for any payment problems encountered, we can arrange to take a card payment by telephone!
If you wish to pay by online bank transfer, email us, so we can supply you with payee bank details. This can be a sterling or euro transfer (Euro account is in the Netherlands)
Cheques are acceptable also, always subject to clearance.
Please email info@Smart-Parts-Direct.com, or email us with a telephone number so we can call you back.

When the email stating confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case of any mistake made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for any reason. In the case of a change of price, or amendment to postal (shipping) costs, we will always contact you first to ensure that the price is acceptable to you.

Please be advised that due to the nature of our business, items may differ from the photo / description supplied on this web site. Items may unavoidably and suddenly become unavailable from our suppliers.

All Smart and Brabus parts advertised on this website are genuine parts as supplied by the manufacturer. Documentation including instructions for fitting will be provided only on an "as-available" basis.

Items are often not "boxed". We have situations where we buy in good which have been displayed. Some items could be stated from time to time, to be "seconds", "used" or not being perfect. We will always point out defects (if exist) or tell you if an item is "used". We supply service items from sources other than smart "manufacture" - remebre that smart buy in parts just as we do..

Shipping And Handling For small/light items under 2kg we use Royal Mail and will use 1st Class Signed For (unless out of UK), when it will be International Signed For.
For heavier or bigger items, panels.wheels, turbos, etc (i.e. over 2kg) we use Interlink Express or DHL. We book most larger parcels with Interparcel - who offer you very low cost courier rates using some of the biggest carriers in the world. DHL is our preferred carrier, here.- this applies to all overseas deliveries.
We normally use next day service (UK), but sometimes it may have to be 2 days, depending on location..
Saturday deliveries by carrier are only by arrangement, at extra cost which for which payment must be paid in advance.
Our carriers will leave a note if nobody is at home, and then you will need to contact them for either redelivery or to make a personal collection from their local depot.
Any damages noticed must be brought to the driver's attention, and signed for accordingly. If fragile items are not checked within 24 hours of receivingt, we will not be able instigate any refunds/replacement.
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There are some cases where we will deliver personally in our own transport (e.g body panels).

The delivery charge levied by our ordering system, is according to the value of the goods. We may often have to make revisions based on actual size and/or weight, if large or heavy items are involved, and an extra shipping fee requested.

Please be advised that Post Office mail may be sent on any day of the week, including Saturday, but we cannot guarantee every day like this.
Carriers collect from us as required on any weekday (not Saturdays).

International parcels booked though Interparcel, may take up to 5 days to arrive, dependant on location. We will offer you any alternaives available..

Overall, you should normally receive your item within our advertised "7 business days", although we have no control over times once we have actually shipped. In case of Force Majeur, we are not liable for delays.


Delivery Schedule Items will be despatched as soon as possible, within 5 business days [more below].
Our main weekly collection by Interlink (part of DPD group) is on Monday / Thursday. All heavy/bulky items and some International parcels go by this pick-up. Most International parcels are booked though Interparcel, and may be collected from us on any weekday.
Interparcel offers you very low cost courier rates using some of the biggest carriers in the world.
We do not supply tracking information unless aked to do so.

Your order will normally arrive with you within 7 business days, exceptionally it may be up to 28 Days.
Sellers are not responsible for delivery time. Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package destination, particularly during peak periods. Deliveries outside Great Britain may be subject to local Customs delays outside of our control, and any local country taxes added by your own Customs are your own responsibilty - we only export the goods, you import them!

Please allow 7 days before contacting us, we will always do our best to have your items delivered by that time.
Items are always sent by some recorded method. We do not normally supply tracking information but will do so on request.

We have up to 4 or 5 stock deliveries into us every single day, sometimes a short delay may ensue before we can despatch your item. P l e a s e d o n o t p a n i c !
Back Orders If your item is not in stock, we will automatically back order for you. You will always be emailed if this is going to cause more than a 10 day delay, with the option to cancel your order if you would rather not wait.
Back orders are normally fulfilled well within our advertised 28 day period. We are restocked on a daily basis.
Tax Charges Input tax deduction may not be claimed by us in respect of the goods sold on our invoices, as we deal with many suppliers who are not tax registered.
We operate the Global Accounting scheme which does not charge VAT on the full selling price, and VAT will not be shown separately on our invoices.
We charge VAT to EU customers.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Again, be aware that Paypal payments are subject to a 4.6% surcharge. We urge you to avoid Paypal is this is not to your liking, and use our PROTX secure payment method.

PLEASE NOTE : From January 2008:-
In order to protect both you and Smart Parts Direct from Internet Credit Card fraud, we have found it necessary to utilise a credit card vetting validation process, by Protx, for ALL CREDIT CARDS used to purchase goods on the SPD website.
Eliminating Credit Card fraud is everybody’s responsibility and assists us in keeping our prices consistently low.
If this procedure demands it, we are forced to deliver only to the card billing address, which must have been verified as correct.
Simply put, credit cards used to purchase products on the SPD website will be passed through a validation process which checks for any fraudulent activity, known or suspected, about data associated with the card - names , addresses, email, telephone number, card details - all or any of which may cause delay to, or fulfillment of any order, until such time as the credit check is deemed satisfactory.
This is a procedure per card transaction, to ensure the card is securely validated, and ensure that only the authorised card holder has authorized the use of the card.
If adverse information is detected, our bank will contact the cardholder's card supplier, and payment will not go through.
Any unauthorized card use will be reported to the relevant credit card fraud section, law authorities and yourself, and goods will not be supplied in these circumstances, the order concerned will be cancelled. We will not enter into correspondence over this, passing details of anything received to the law authorities.
So if any adverse information is given to us by this procedure it will at the least cause delay to your delivery; due to the number and often high-value of transactions we experience, this is a necessary procedure.
The main majority of card transactions, and subsequent deliveries, will be unaffected.
Guarantee We aim to guarantee your satisfaction.
<Our products normally carry a 30 day guarantee.> If something has been supplied to you which we obtain from a smart dealer, and problems develop, we will pass onto you copy of the payment invoice so you can take it up with smart.
Normally parts will be supplied as fit for the purpose, and may be replaced/refunded as fit for the circumstances. If products have minor/cosmetic faults, or are used, we will say so. All non new goods are sold "as seen".
We are unable to extend replacement/refunds on parts signed for as delivered intact, damaged by fitting or removal, howsoever caused - whether directly or incidental to incompetence, even (and especially!) due to inconsiderate or incompetent smart center technicians, or incorrect fitting howsoever caused.
Electrical items are tested wherever possible before despatch. Any item returned in damaged condition or with evidence of tampering may not be refunded (Smart-Parts-Direct decision final). Items are regularly security marked, returned items will be checked for this. Items returned which we could not identify in this way, have previously been reported to the buyer's creditcard company and police authorities.

Reaching Us Our email address for contact is
info@Smart-Parts-Direct.com
Send us an email from you browser, as we have an unfixable problems associated with the "Contact Us" Auto Email link -
If you need to contact us by telephone include a number in your email and we will call you.

We do not guarantee that any phone number will be manned at any particular time; we are an internet-based company and our business is conducted over this media.
Privacy Policy Smart Parts Direct Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Our liability is limited to replacement or refund. Correctly supplied goods may be exchanged for alternatives, a full value credit note or exceptionally a refund less a handling charge. A subsidised delivery charge, for replacement goods sent out to you, will apply. Delivery charges are strictly non-refundable.

Damaged or faulty goods -
If any item is damaged or faulty when delivered to you, you should not accept it from the carrier but ask for the carrier to return it straight to us. In which case, sign something with the carrier to say why you are refusing it.
If you have accepted the goods, and find them afterwards to be faulty on account of unseen damage, we will need a claim completed by you to pass to the carrier, this must be processed to minimize loss, before we can agree to accept a return. This must be within 7 days of receipt by you. Warranty will in any case be restricted to 30days from the point of sale. You must return the item at your expense, and we will reimburse you for the cost (at our agreed limit). Alternatively we will arrange to collect from you, but this may take longer. Faulty goods will not be replaced until the orignal part is received back by us.
If we disagree with you about any part being at fault, the original will be returned to you.

Unwanted goods
We do not normally entertain dealing with "changed my mind" returns, since goods were supplied under a sales contract which existed between us. Taking restock of an item will depend on its saleability and our stock position, but will be subjected to a minimum 30% handling/restocking charge. Refunds will be limited to the item cost, and will not include the original postage/shipping cost to send to you. After 30 days elapsed we will not be required to accept any return except at our total discretion.

Exchange goods -
As above, we will not be obliged to accept goods back for exchange unless we need them ourselves. Restocking fee will apply. If we have agreed to exchange goods, it must be within a 7 day period from receipt by you, and the item should not have been fitted/used, and be in an resaleable condition. The originally supplied part must be returned complete with all associated items sent as part of the product, unless otherwise agreed with Smart Parts Direct Limited, and should be in the same or equivalent packaging, and sent at your expense. A postage fee will be payable to us for the replacement to be sent. Another item can be despatched only after we have received back the first, together with all outstanding monies.
If an item is returned without prior agreement with Smart Parts Direct Limited, it could be refused and returned to you. at your own expense...

Some of the products we sell are classed as "Special Order" items, for which we require pre-payment. For these items we have to pay a supplier to get/send to us - the supplier does not accept these back, notices are always posted clearly in any supplier's premises on this subject. We have the same rule.

We reserve the right to refuse a return / refund where goods supplied matched the selling description. Specifically smart items - whether original or after-market equipment - will fit the smart they are intended for (we test this ourselves!) and claims that they will "not fit" must be rejected. SPECIFICALLY where a part has been removed from a car in the showroom and upgraded for the customer of that car, it is pefectly correct for us to describe that it came from that model and it will not be disputable (for instance, "original Brabus car suspension" is correct when it was removed from a Brabus supplied model).

Remittance Terms No goods will be supplied, sent or held over, until we have full cleared payment.
Items are availble for dynamic sale on our website and are not "reservable" without prior payment,



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