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Product Sections
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New Products
451 "Fresh Up" Set - RED
451 RedOrange Met set
Delivery miles only.
BIG SAVING
find out more
City Coupe Numeric Blue Front End complete
NUMERIC BLUE Front End (3 panels)
City Coupe 98-02 only
find out more
Best Sellers
Front - City Coupe
Front 98-02
£85 less than Smart
Mercedes price
find out more
Front Wing FL-COUPE - RH
FL front wing = 03-06
£90 less than Smart
Mercedes price
find out more
Rear Wing COUPE - RH
Rear Wing 98-06
£90 less than Smart
Mercedes price
find out more
Welcome to SPD
Our service facility can service your vehicle and fit all parts for you.
Our bodywork facility gets 5-10 body panels painted every week, in original Smart colours.
NOBODY ELSE, ANYWHERE, DOES THIS.
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We will supply you a painted panel for less than Mercedes dealers charge for painting only, saves you up to £100 !
NOTE: NO 451 Panels need any painting - they already come in colour from the same Smart
production factory who supplied the original panels on your car. So they MUST always match up!
If Smart dealers say otherwise, tell them they forgot colour code after the part number...DOH! - starts with a "C".
Instead of going through insurance, change panels on your Smart yourself, it is REALLY EASY DIY JOB.
| About Us Smart Parts Direct Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us directly from your browser, or though our website "Contact Us" Auto Email link. Our Contact details: Smart Parts Direct Limited Unit 53, Wearfield (BIC) Enterprise Park East Sunderland Tyne and Wear SR5 2TA United Kingdom Phone: - the phone number for Smart Parts Direct Limited is manned during our published opening hours (see website frontpage). We do not have an answerphone. Please use email as primary form of contact, we will endeavour to answer as soon as we can and within 72 hours (allows for weekends) - it's not as bad as that, most emails get a quick a response, but we are unable to sit on computer using email for to-and-fro dialogue. Please note: the above is not a returns address!!, we need to email any customer of the correct address if any such event arises. Email: info@Smart-Parts-Direct.com We have a separate admin address, details available upon request. * We do not have a brick and mortar store premises you can come to peruse, what you will see is a packing station, with many piles of boxes and packages being prepared to be shipped out; we are mail order! Our stock is also held at a number of locations. We can, by special arrangement, personally serve local customers, from here. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need, to be able to complete the order. When you place your order you will receive an acknowledgement email to the address you provided, we get a few failures every week where customer mispelled it. Your payment is taken after we download the order, and have checked the items and shipping calculation. Payment has to be made then as simetimes items have to be reordered in, this is the normal practice adopted by all motor dealers parts departments, Some items may be showing wording Special Order Item, in which case unlikely to be held in our stock and a delay is normal to obtain them. There may be occasional pricing errors on the website, Smart change prices without warning, this means we may have inadvertently under-priced goods; or we may no longer be able to supply a particular product if unavailable from our suppliers. In the case of a change of price, or amendment to postal (shipping) costs, we will adjust to correct value. Please be advised that due to the nature of our business, items can differ from the photo / description supplied on this web site. Particularly if we have to rely on a Smart parts system diagram the picture may not be a good representation We have a single pricing structiure which applies to all purchasers - there are no different prices for "dealers", or "motor trade". We are a Retailer and have negotiated our discount from Smart-Mercedes. If you are a trader or dealer, you can go to your local Smart-Mercedes dealer and ask them for your own discount. We know that Mercedes in London say they will give a "dealer" only two and half percent. We are based in United Kingdom, and have on occasion been told that prices were cheaper in some other country local to an enquirer. In such a case, this has no bearing on us, the enquirer was told just to "buy it there". |
| Shipping And Handling Small items (under 2kg) are usually sent by the post office on recorded service when value exceeeds £43 GBP. For heavier or bigger items, panels.wheels, turbos, etc (i.e. bigger than 50x30x30cm or over 10kg) we use UPS or DHL for UK, FedEx for overseas. UK deliveries are 1-2 days service. Although we prefer FedEx as our preferred carrier for overseas deliveries, we may occasionally send by ParcelForce/UPS/DHL depending on best cost for the customer. Saturday deliveries by carrier are at extra expense to be paid by the customer. The carriers are supposed to leave a calling card if nobody is at home, we are not responsible if they do not - then you will need to contact them for either redelivery or to make a personal collection from their local depot, this again is not our responsibilty. Any damages noticed must be brought to the driver's attention, and signed for accordingly. If fragile items are not checked and notified to us within 24 hours of receiving, we will not be able to instigate any refunds/replacement. Occasionally, we will deliver personally in our own transport (e.g. multiple body panels). The shipping calculated by the ordering system could require amendment where large or heavy items involved - as the website charges according to Total Order Value. Shipping in all cases at actual cost which may include very small handling fee for bigger orders. NOTE: If you live in the following United Kingdom postcode areas then it may take an extra day, and there may be an additional delivery charge added: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE, BT, IM, TR21-25, AB, GY, JE, Scottish Highlands, Scottish & English Offshore Islands, Northern Ireland, Isle of Man, etc. |
| Delivery Schedule Items will be despatched as soon as possible, usually well within 5 business days [more below]. We have collections every weekday for UK by UPS and DHL, for all heavy/bulky items. Post items may be taken down the local Post Office on any day of the week, including in some cases Saturday. Carriers collect from us on weekdays only (Monday to Friday). International parcels booked though carriers, may take up to 5-10 working days to arrive, dependant on the service available and the customer's location. We will always book carrier deliveries as economically as possible. Carrier deliveries may again not be on Saturdays. Overall, you should normally receive your item within our advertised "7 business days", although we have no control over times once we have actually shipped. In case of Force Majeur, we are not liable for delays. Items are always sent out by some recorded signed for method. We do not supply tracking information unless requested. UK deliveries are not worth providing tracking info, as are first class/next day..... * Your order will normally arrive within 7 business days, as above it could exceptionally take up to 28 Days, see Back Orders section. * Seller is not responsible for delivery times given by carrier, they exclude weekends and bank holidays, and vary with destination, delays are likely particularly during peak periods. Deliveries outside Great Britain can be subject to local Customs delays in your own country, outside our control. Any local taxes from your own Customs are your responsibilty - we only export the goods, you import them! * Special Order Items Some of the products we sell are classed as "Special Order" items, for which we always require pre-payment. For these items we must pay a supplier/ manufacturer to send to us - in the motor trade this often results in a chain reaction through different suppliers/manufacturers, and these types of order are non-cancellable, the supplier we use will not accept the items back, nor his suppliers/manufacturers; notices are always posted clearly on this matter in any motor trader's parts department. We have to apply the same rule, we will not accept cancellation under circumstances where we have already paid for goods that had to be preordered, unless we find we are unable to obtain them and/or did not have to pre-pay for them. In rare cases where special order items may take longer than 28 days to supply, we would keep customers informed of any delays. We cannot accept cancellation if we would then be left holding the stock. * Please allow 7 working days before contacting us about delivery, we will always do our best to ship out by then. We will respond to emails after this time. We are not going to answer emails within first working 48 hours, we may not have had time to begin to process your order as yet, the goods could already have been sent out in the post by that time. If you are not in the UK you could receive a delivery inside the first 48 hours. We have up to 4 or 5 stock deliveries into us every single day, sometimes we do not have time to deal with this new stock on the same day. P l e a s e d o n o t p a n i c ! |
| Back Orders Special Order Items. We cannot possibly hold stock at all times of every item on the website. If your item is not in stock, we will automatically back order for you. It is a normal situation that a dealer always shows items available within a supply chain. Usually most things will arrive within a few days, but could take 28 days maximum (exceptions can still extend this if manufacturing is involved, roadster door handle cables were unavailable from the Smart factory, from end of April 2010 until mid December 2010). You will always be sent an email if we know at the outset, or as soon as we become informed, that this is going to cause more than a 14 day delay. An item on back order is usually not subject to any information until we enquire after approximately 8 to 10 working days. We always try to email the customer in these circumstances by the end of 10 working days. This is the normal nature of any business, who reorder items regularly to replace stock at hand. We have an excellent delivery arrangement with Smart, who bring incoming deliveries to us twice daily on any weekday, and on a Saturday we may often go to collect. With other suppliers, we are constantly reordering, and can have a number of carrier deliveries every day. "Special Order" Some of the products we sell are noted by this wording. Local Smart-Mercedes dealers are our immediate supplier. They always hold the minimum stocks possible, relying on their quick order supply system via the UK national facility Smart UK. This takes normally 1-5 days. If Smart UK do not hold something in stock, they will automatically back-order from the Smart Central Parts Centre in Germany, which normally takes 5 days to come into the dealer. This can be speeded up by a VOR order (Vehicle Off Road), such as in an accident repair case. Out of stock situations at the Central Parts facility can then delay matters, as it will mean reordering from Smart's manufacturers. Importantly the terms of this order process is regulated from the factory right down to the dealer as non-returnable, the dealer cannot send it back to Smart UK, who cannot send it back to Germany. The customer is forced to pay in advance, the consequences are that no cancellation or refund is possible - the dealer does not wish to be left holding the stock. These terms are visibly displayed in the parts departments of any motor dealer for any vehicle maker, that no cancellations or refunds are allowed. It may be possible that the dealer could keep the part until it is sold, to then refund the customer for a charge, but this is an unlikely event. SPD are a Smart-Mercedes customer and have to abide by these terms. It follows that if we take an order where the supply involves back-order then our customer also cannot cancel or be refunded, we also do not want to be left holding the stock. In rare cases where special order items may take longer than 28 days to supply, it is possible we can effect a cancellation. |
| Tax Charges We do not supply without tax, for us it is a totally uneconomic process, a negative transaction that can spin over 5 months; you can claim it back on your own tax return, we have to do this ourselves for supplies we buy in from Germany, Netherlands, Italy, and particularly USA. Additionally, we operate the Global Accounting scheme in which we do not charge tax on the full selling price, input tax may not be claimable by us in respect of goods from many small suppliers, who are not tax registered. |
| Credit Card Security When the order is placed at our website, credit card details are encrypted using 128 bit encryption, we are notified of the last 4 digits of the card. We have the ability on our websystem to process a "repeat order" which will use the same card details, useful when customer emails or calls asking "please add the following". PLEASE NOTE : From January 2008:- We have found it necessary to utilise a credit card vetting validation process, by SAGEPAY, for cards used for purchase on the SPD website. For this reason we do not allow input of any separate delivery address, only the card billing address, which must have been verified as correct. If an email is received requesting us to send to some separate delivery address, with a contact number, we will email/call you to verify it, and may then send to that address. The main majority of card transactions, and subsequent deliveries, will be unaffected. |
| Guarantee We aim to guarantee your satisfaction. <All produsts sold carry a 30 day guarantee +++. see note below> If something has been supplied to you which we obtained from a smart dealer, and problems develop, we can pass onto you a copy of our purchase invoice so you can take it up with smart under any smart-offered warranty. Normally, parts will be supplied as fit for the purpose, and may be replaced/refunded as under the circumstances. We are unable to extend replacement/refunds for parts fitted by non-unauthorised smart-mercedes workshops, either in the process of removal, fitting or especially by programming, howsoever caused - whether directly or incidental to incompetence, even (sadly) due to inconsiderate or incompetent smart center technicians; These things can and have occurred! Faulty workmanship is the only case that will be accepted by the supplying dealer. +++ Exceptions are - ECUs, Sam Units, CEMs (Central Electronics Modules), Speedometers, Steering Wheels, Key Transmitters - these must all be cloned into the car by an official Smart-Mercedes dealer, by their trained technical staff, on their special diagnostic equipment, such parts cannot be simply exchanged by us at the dealer who supplied them to us, as they will require their own proof that any fault exists to return them under their own warranty - only the dealer can test it, and it states on ALL Invoices from Mercedes - "PLEASE BE AWARE ANY PARTS WARRANTY CLAIMS, HAVE TO BE CARRIED OUT IN AN OFFICIAL MERCEDES BENZ WORKSHOP". |
| Reaching Us We are an internet-based mail order company and our business is mainly conducted over this media. We prefer email as means of contact - info@Smart-Parts-Direct.com You can do this in tghe "Contact Us" link on the website. We respond to emails at earliest opportunity, may take 24 hours (up to 72 hours over weekend). If you need to speak to us by telephone note that our number is answered during published working hours. * NOTE : Quotations are easy to do yourself on the website before contacting us for prices, just go through the process of selecting all products you desire and the shipping calculation will be displayed once you enter your country. * The prices we show on the website will be what we quote in any quotation. We aim to keep these prices up to date, but if items are not in current stock we will have to check with Smart for the current price when order downloaded, |
| Privacy Policy Smart Parts Direct Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. If you have selected to block cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Our liability is limited to replacement or refund. Parts that we have correctly supplied may be exchanged for alternatives, a full value credit note or a refund less a handling charge. A subsidised delivery charge, for replacement goods sent out to you, will apply. Delivery charges are strictly non-refundable. Damaged or faulty goods - If any item is damaged or faulty when delivered to you, you should not accept it from the carrier but ask for the carrier to return it to us. In which case, sign something with the carrier to say why you are refusing it. If you have accepted the goods, and find them afterwards to be faulty on account of unseen damage, we will need a claim completed by you to pass to the carrier, this must be processed to minimize loss, before we can agree to accept a return. This must be within 7 days of receipt by you. Warranty will in any case be restricted to 30 days from the point of despatch. You must return the item at your expense, and we will reimburse you for the cost (at our agreed limit). We can arrange to collect from you. Faulty goods will not be replaced until the original part has been received back by us. We may have to return any such goods back to the manufacturer/supplier for their comments. If we disagree with you about any part being at fault, the original will be returned to you. • Refunds will normally be issued within 30 days of receipt of the returned goods, if suppliers are taking longer to resupply us or refund us, unavoidably it may take longer. Unwanted goods We do not normally entertain dealing with "changed my mind" returns, since goods were supplied under a sales contract which existed between us. Taking restock of an item will depend on its saleability and our stock position, but may be subjected to a minimum 30% handling/restocking charge. Refunds will be limited to the item cost, and will not include the original postage/shipping cost to send to you. After 30 days elapsed we will not be required to accept any return. Exchange goods - As above, we will not be obliged to accept goods back for exchange unless we need them in our stock. Restocking fee will apply. If we have agreed to exchange goods, it must be within a 7 day period from receipt by you, and the item should not have been fitted/used, and be still in a resaleable condition. The originally supplied part must be returned complete with all associated items sent as part of the product, unless otherwise agreed with Smart Parts Direct, and should be in the same or equivalent packaging, and sent at your expense. A postage fee will be payable to us for the replacement to be sent out.. Another item can be despatched only after we have received back the first, together with all outstanding monies due. If an item is returned without prior agreement with Smart Parts Direct, it could be refused and returned to you, at your own expense. Special Order Items (summarised from tab Back Orders) Some of the products we sell are classed as "Special Order" items, for which we always require pre-payment. For these items we must pay a supplier/ manufacturer to send to us - in the motor trade this often results in a chain reaction through different supply/manufacture processes, and these types of order are non-cancellable, the supplier we use will not accept the items back, nor will his suppliers/manufacturers; notices are always posted clearly on this matter in any motor trader's parts department. We have adopted the same rule, we will not accept cancellation under circumstances where we have already paid for goods that had to be preordered, unless we find we are unable to obtain them and have not had to pay for them. In rare cases where special order items may take longer than 28 days to supply, we would keep customers informed of any delays. We cannot accept cancellation as we would be left holding the stock. We reserve the right to refuse a return / refund where goods supplied matched the selling description. Specifically smart items - whether original or after-market equipment - will fit the smart they are intended for (we test this ourselves!) and claims that they will "not fit" are rejected. SPECIFICALLY in cases where we have sold a new part which has been removed from a car in the showroom and upgraded for the customer of that car, it is perfectly correct for us to describe that it came from that model and it will not be disputable; (for example, "original Brabus car suspension" is correctly so described, when the parts were removed from a branded Brabus model - where we had made no claims about it being any sort of "sports pack" [this problem occurred with a customer from ITALY] |
| Remittance Terms THANK YOU FOR YOU PURCHASE, Smart Parts Direct appreciate your business |